What does social media management actually include?
You send us photos of your work from your phone. We turn them into designed posts in your branding, write the captions, schedule everything, publish it, and send you a monthly report on what went out and how it performed. The part most owners care about is that the only thing left on your plate is sending the odd photo.
When do you need my photos, and what if I forget?
We text you a link near the end of each month, and we need whatever you have three days before the new month starts. That gives us time to design it, write it and get it approved before anything is due to go out. If nothing lands by then the month still goes out, built from what we already have — if we built your website we have your photos, your services and your team, and your Google reviews give us real customer words to work with. Photos from your phone make it better and more current, but nothing stops if you have a flat-out month. One reminder a month, and only one. We are not going to nag you.
Can I send videos, or is it photos only?
Send videos too. A short clip off your phone — the finished job, a walk-around, something being installed — and we do the editing: trimmed, cropped to the right shape for each platform, captions added so it works with the sound off, your logo on it. Two things to know. We don't film it, so it has to be footage you took. And a video counts as one of your twelve posts for the month rather than costing extra. If anyone recognisable is in it, or you filmed inside someone's home, check they're happy for it to go public before you send it through.
Do I have to be in the photos?
No. Plenty of the best content for a trade or service business is the work itself — the before and after, the finished job, the process. If you are happy to be in shot it helps, because people hire people. If you would rather not be, the work speaks fine on its own.
Do you come out and film it for me?
No, and we would rather say so plainly than let you find out later. We do not run shoots or send a photographer. You take the photos — a few phone shots of a finished job is genuinely all it takes — and everything after that is ours: the design, the writing, the posting and the reporting.
Which platforms do you post to?
Facebook, Instagram and your Google Business Profile, because that is where local customers in Adelaide actually look for a business like yours. We would rather do three properly than five badly. If your customers genuinely live somewhere else, we will say so.
How often do you post?
Twelve posts a month: two a week to Facebook and Instagram, and one a week to your Google Business Profile. That is a deliberate number rather than the biggest one we could quote. Past a steady couple of posts a week, extra volume does very little for a local page, and the only way to hit a bigger number is filler that has nothing to do with your work. We would rather put out twelve posts that are genuinely about your business than thirty that are not.
Do I get to see the posts before they go out?
Yes. You get the batch in one link — no login, every post shown exactly as it will appear — and nothing publishes in your name that you have not seen. Anything that states a fact about your business waits for your written yes, always, no exceptions. For the rest, if we have not heard back in three business days the agreed schedule simply continues, because a quiet week should not leave your page dead. You can ask us to pull any post at any time and it is gone within one business day.
Will this get me more customers?
We will not promise you leads from social media, and be careful of anyone who does. Social does two jobs honestly: it keeps you visible to people who already know you, and it gives someone checking you out a reason to trust you. If your priority is new enquiries from people actively searching right now, Google Ads or local SEO will do that more directly, and we would tell you to spend there first.
Who owns the content and the accounts?
You do, all of it. The accounts stay in your name, the photos are yours, and if you ever stop working with us you keep everything. We do not hold your accounts hostage.
Do I need a website first?
It helps a lot. Social media sends people somewhere to find out more, and if that somewhere is a half-finished profile you have lost the person you just paid to reach. If you do not have a site yet, start there — we build them, and it is a better first dollar.
What does social media management cost in Adelaide?
A flat $590 a month, with no lock-in contract. That covers twelve posts — eight to Facebook and Instagram, four to your Google Business Profile — plus replies to your Google reviews and a monthly report. We publish the price for the same reason we publish all of them: you should be able to work out whether we are worth it before you have to talk to anyone. A one-off content capture session, if you want fresh photography, is $390.