FAQ
Questions, answered honestly.
What service business owners actually ask before getting started. If you have a question that isn't covered here, email us — we'll add it.
No. MP Launch is for new and growing service businesses. It is especially useful if you are already operating from Facebook, Instagram, Gmail or an old DIY website and want the online setup handled properly.
Domain, professional business email on your own domain, a mobile-friendly website with the right number of pages for your package, a lead form that sends enquiries directly to your inbox, and a clear handover pack with every login and instruction in plain English — plus Google Business Profile help (done-for-you setup on Plus and Signature, a step-by-step guide on Essentials). Everything in your name, under your ownership.
On Essentials and Plus, once your payment, onboarding form, files and required access are complete, we deliver within 48 hours or you get a 100% refund. Signature Launch is a bigger, cinematic build — it's crafted and delivered within 5 business days, so the 48-hour guarantee doesn't apply to it. Google verification, client delays and third-party approval delays are outside the build window.
You see your site before it goes live and get a full revision round included — we don't launch until you've approved it. Still not happy with your new site? Tell us within 7 days of going live and you get 100% of your money back. If you take the refund, we decommission the launch — the website comes down and hosting, email licences and the included Care plan end. It's once per business, and it never limits your Australian Consumer Law rights.
Yes. The domain is registered in your business name. The email tenant is created under your business. The website can be exported and handed to you any time. If you ever leave, we transfer everything cleanly within 14 days — no lock-in, no drama.
No. MP Launch sets up the online foundations so customers can find, trust and contact you. We do not guarantee Google rankings, ad results or a specific number of leads.
Yes — that's now part of how we do SEO. Every MP Launch website is built AI-readable, so AI assistants can crawl it and quote your prices, services and the areas you cover. Our Local SEO + AI Visibility plan ($1,190/month) then tracks whether AI tools actually name your business when customers ask for a recommendation, and keeps your content fresh so they keep naming you.
On Plus and Signature, yes — it's done for you. We create and fully populate your Google Business Profile (categories, services, hours, description and photos) and set you as the owner. The only thing you do is a quick ~60-second verification video on your phone, which Google requires the owner to film — your handover explains exactly how. On Essentials, we include a clear step-by-step guide so you can set it up yourself. Either way, Google controls verification timing, so it sits outside the delivery window.
No. Your handover pack includes a simple guide to choosing invoicing or quoting software for your business, but MP Launch does not set up accounting, invoicing or bookkeeping software as part of the standard launch.
A web designer usually builds a website. MP Launch sets up the core online foundations together: domain, professional email, website, lead form, handover and your first 2 months of Care, included. Fixed price, fast delivery, no back-and-forth.
Every launch includes your first 2 months of Care, included. There are three Care plans. Keep-It-Live is $99/month and is matched to Essentials Launch — managed hosting, SSL, security updates, daily backups, uptime monitoring, your domain and a Microsoft 365 mailbox kept active, plus your lead form and lead-alert SMS. Care is $199/month (matched to Plus) and adds 5 small website edits a month, priority support, a managed business phone number routed to your mobile, a yearly refresh day and a monthly health snapshot. Care Concierge is $329/month (matched to Signature) and adds Microsoft 365 Business Standard with desktop Office, 10 edits a month, top-priority support, 2 refresh days a year and an Annual Redesign. From month 3 your plan continues at its monthly rate — we remind you first, and you can cancel anytime.
Care is a maintenance plan, not an agency retainer. It does not include ongoing SEO or rankings work, Google Ads or marketing campaigns, or ongoing Google Business Profile management. A like-for-like Annual Redesign is included on Care Concierge, and refresh days may add a bounded number of pages, but new functionality, rebrands and major redesigns remain quoted as Growth work. Care keeps what you've got working beautifully — growing your traffic, rankings and leads is what our Growth services do.
Yes. Step up at any time and it takes effect immediately and is prorated. Step down takes effect at your next renewal and requires a 3-month minimum on the higher tier first. You can cancel anytime. The Annual Redesign and the managed phone-number setup unlock after 6 continuous months on the tier.
No problem. We connect your existing domain instead of registering a new one. If you have an existing website you want replaced, just let us know in the onboarding form and we will handle the migration.
Not at all. We are Adelaide-based but work with Australian service businesses Australia-wide. Everything is delivered remotely.
Reviews
What clients say about their launch.
Real 5-star Google reviews from Australian businesses we've put online.
MP Launch absolutely nailed my website. I had a vision for my hairdressing business, but they somehow made it look even better than what I had in my head. The whole process was so easy, quick and stress-free, no confusing back and forth, no drama, just straight to the point and done properly. My website looks clean, professional, on-brand and honestly just so me.
Polina Ambrose
Hair by Polina · Adelaide, SA
Peter has been fantastic to deal with from start to finish. Communication has been prompt, clear, and professional throughout the entire process. Any questions or changes were handled quickly, and he made everything easy to understand… we couldn't be happier with the outcome and highly recommend MP Launch to any business looking for a professional website and digital setup.
Wayne
Pro Pressure Services · Melbourne, VIC
Absolutely amazing experience from start to finish. As someone with zero tech experience, Peter made things effortless. He took total control, kept me in the loop, and put things simply in a way that was easy to understand. I knew I was in good hands right from the start. Fantastic service and result — highly recommend Peter and the team.
Athan Koutsiouris
Prowave Electrical · Melbourne, VIC
Didn't find your answer?
Email hello@mplaunch.com.au or call (08) 7008 7501 and we'll get back to you.