Legal
Terms of Service
Last updated: 30 September 2026
About these terms
These terms apply to your use of the MP Launch website. The agreement you accept when you complete onboarding governs the work we do for you. For Essentials, Plus and quoted builds that is the Service Agreement. By using this website and purchasing our services, you agree to these terms. If these terms and an agreement you have signed differ, your signed agreement applies.
If you are on the Launch Package
The Launch Package has its own agreement, which is linked at your sign-up checkout and which you sign with your questionnaire. It governs the work we do for you in place of the Service Agreement. Wherever this page says something different from that agreement, the agreement applies: that covers delivery, the guarantees, the monthly plan, billing and price changes, ownership and handover, and liability.
Those sections describe the upfront launch packages (Essentials and Plus) and the Care Plans. We no longer sell them to new clients, and we continue to honour them for every client already on one.
Who we are
MP Launch is operated by PRJ Automations Pty Ltd (ABN 13 693 352 135), based in Adelaide, South Australia. When we say "we", "us" or "MP Launch", we mean PRJ Automations Pty Ltd.
Services
MP Launch provides website setup, domain registration, business email setup, lead capture systems, and related digital services for Australian small businesses. The specific scope of work for your project is defined by the package you purchase and confirmed in our onboarding process.
We reserve the right to refuse service to anyone for any reason.
Package scope
Your package scope is defined by the package you purchase, the inclusions shown on our website at the time of purchase, and the Service Agreement you accept at onboarding. If there is any inconsistency, your package inclusions and the Service Agreement take priority for that project.
48-hour delivery promise
Our 48-hour delivery window starts once:
- Your payment has been received.
- Your onboarding form has been submitted with all required information.
- Any required access (e.g. existing domain credentials) has been provided.
Third-party verification delays (Google Business Profile, Microsoft, domain registrars) are outside our control and excluded from the 48-hour window.
If we miss the 48-hour window for reasons within our control, your launch is free: we still build and launch your website, refund 100% of the launch fee you paid, and you keep your website, domain and email. This does not affect your Care Plan — your first 2 months stay included and it continues from Month 3 as normal. Full details are in our Refund Policy.
This promise applies to Essentials and Plus launches.
7-day money-back guarantee
Separate to the delivery promise above, every Essentials and Plus launch is covered by a satisfaction guarantee: if you are not happy with your new website, tell us within 7 days of it going live (the date of your handover email) and we will refund 100% of your launch package price, including any deposit, to your original payment method.
When a launch is refunded under this guarantee, it is decommissioned: the website is taken down, hosting ends, business email licences are cancelled and the included Care Plan ends. The guarantee applies once per business and does not cover separately purchased add-ons or Growth services already performed. Full details are in our Refund Policy. Nothing in this guarantee limits your rights under Australian Consumer Law.
12-month money-back guarantee
Essentials and Plus launches can also carry a 12-month money-back guarantee. We offer it case by case, and it applies only where we have agreed it with you in writing before you pay, with your guarantee number on your quote. If, in the 365 days after your website goes live, your website contact form and your managed business phone number record fewer genuine enquiries than that number, and you have kept to the conditions (including staying on Care for the whole 365 days), we refund your launch fee. Care payments are not refunded.
The full terms are in our Refund Policy and in clause 15A of the Service Agreement. Nothing in this guarantee limits your rights under the Australian Consumer Law.
Ownership
For Essentials and Plus launches, and other builds paid for in full: assets we create for you (domain, email, website) are set up in your name and belong to you, and if you cancel your Care Plan or end our working relationship, we will provide a clean handover of all assets within 14 days. On the Launch Package, ownership and handover are set out in the agreement you signed. On every package, we do not claim ownership of your content, brand, or business assets.
Client delays and missing information
Our delivery timelines depend on you providing accurate information, content, approvals and required access on time. If information, content, approvals or access are missing, incomplete or delayed, our delivery timelines are paused until the issue is resolved.
Review and revision process
Before final launch, you will have the opportunity to review the website and request reasonable changes within your selected package scope. Each launch includes 1 major revision round before go-live — tell us what to fix and we will action it before publishing, unless otherwise agreed in writing.
Reasonable changes may include text corrections, image swaps, service detail corrections, minor layout adjustments and fixing errors.
Revisions do not include a full redesign, a change of business direction, new pages outside your package, custom integrations, booking systems, SEO campaigns, ads management or other work outside the agreed scope.
Launch approval
Once the website has been delivered for review and the revision round has been completed, you are responsible for reviewing and approving the launch. Delays in feedback or approval may delay final publication and do not count against our delivery timeframe.
Care Plans
This section is for clients who bought an Essentials or Plus launch. There are two Care Plans: Keep-It-Live ($99/month) and Care ($199/month). Every Essentials and Plus launch was matched to Care.
Every launch includes the first 2 months of Care, included at no extra charge. During those 2 included months you receive full Care-level ($199) service. From Month 3, your Care Plan continues automatically on a rolling monthly basis at $199 (Care), charged to your saved card unless you cancel. If you would prefer a lower-cost plan, you can step down to Keep-It-Live at $99 per month at any time, including before your first charge.
Care Plan rules
- Unused monthly edits and support time do not roll over.
- Work outside the included monthly time is quoted before we start.
- New functionality, rebrands and major redesigns are not included and are quoted separately as Growth services. Refresh days may add a bounded number of new pages.
- Domain renewals, hosting and Microsoft 365 support only continue while the Care Plan is active.
- Care ($199) includes Microsoft 365 email kept active on your own domain, either two mailboxes on Business Basic, or one mailbox with full desktop Microsoft Office (Word, Excel, PowerPoint, Outlook, meaning the actual apps installed on your computer rather than just the web versions), whichever configuration you chose at the time of your launch.
- Your first 2 months of Care are included with your launch package.
- From Month 3, you can continue, upgrade, downgrade or cancel. Upgrades take effect immediately (prorated); a downgrade takes effect at your next renewal, and you can ask for it at any time, including before your first charge.
- The managed business phone number is included on Care. Calls to it are put through to the mobile you nominate, showing the caller’s own number so you can call them back. If a call is not answered we send the caller a text message on your behalf asking what they need, and pass their reply to you. Calls are not recorded. It is our number and is not transferred to you if you cancel. It is a phone number, not an answering service: nobody answers it on your behalf.
- Client must provide any content, images, pricing, service changes or approvals needed for updates.
- Care Plans do not guarantee Google rankings or lead volume. The 12-month money-back guarantee is a refund promise, not a promise of leads.
Payments
All payments are processed securely through Stripe. Prices are in Australian Dollars (AUD). MP Launch is currently not registered for GST, so no GST is added to our prices. We may change our prices at any time, but existing Care Plan subscribers will receive 14 days' notice of any price changes. If you are on the Launch Package, price changes and billing follow the agreement you signed.
If you bought an Essentials or Plus launch, your payment card is stored securely on file. A Care Plan subscription is created at go-live with the first 2 months included in your package, so your card is not charged for those 2 months. From Month 3, your stored card is automatically charged the monthly rate of the Care plan matching your package — Care at $199 per month — unless you have cancelled or asked to step down to Keep-It-Live at $99 per month. You will receive a reminder around Day 50, before your first charge, naming your plan, your monthly amount and your first charge date, and you can cancel at any time.
Your responsibilities
- Provide accurate information in the onboarding form.
- Provide any required access or credentials in a timely manner.
- Ensure you have the rights to use any content, logos, or images you provide.
- Respond to our requests within a reasonable timeframe to avoid project delays.
Limitation of liability
To the maximum extent permitted by law, our liability is limited to the amount you paid for the relevant service. We are not liable for any indirect, incidental, or consequential damages. If an agreement you have signed sets a different limit, that limit applies. Nothing in these terms excludes or limits your rights under Australian Consumer Law.
Tools and technology
We may use modern tools and technologies, including artificial intelligence, to help deliver our services efficiently. Every deliverable is reviewed by a real person before it is handed over to you.
Changes to these terms
We may update these terms from time to time. We will post any changes on this page with an updated date. Your continued use of our services after changes are posted constitutes acceptance of the updated terms. Updating this page does not change an agreement you have signed.
Contact us
If you have any questions about these terms, please contact us at hello@mplaunch.com.au.