Service Agreement

1. Parties and acceptance

This Service Agreement is between PRJ Automations Pty Ltd (ABN 13 693 352 135), trading as MP Launch (“MP Launch”, “we”, “us” or “our”), and the client identified in the Schedule (“you” or “your”).

It takes effect when you accept it by ticking the acceptance box and submitting your onboarding questionnaire. Your acceptance is recorded with your name, the date and a unique acceptance reference shown in the Schedule.

This Agreement sets out the Launch Package at its listed price. If we agree different terms with you in writing before you sign up, such as a different price, the agreement you sign and its Schedule record them, and they apply to you.

2. What the Launch Package includes

Built once, at the start:

• A 6-page website: your home page, 3 service pages and 2 area pages;
• Your domain registered in your name, or we use the one you already own;
• A logo, favicon and branded share image;
• Deeper on-page SEO structure across every page;
• Google Business Profile tidy-up after launch: you create it (or use the one you have), we align it once you add us;
• Social launch pack: launch graphics and ready-to-post captions;
• One full round of changes before go-live;
• A Google review card your customers can scan to leave you a review;
• any business email mailboxes you added at the checkout (clause 6).

2A. Every month while you are on the plan

Every month while you are on the plan:

• Hosting, security updates, daily backups and 24/7 uptime monitoring;
• Your domain renewed on time while you are on the plan;
• Every website enquiry texted to your phone the second it lands, and kept in your MP Launch portal;
• A managed business number for your website that rings your own mobile. Miss a call and we text the caller back in your business name;
• Up to 1 hour of website changes or email help every month (extra time is charged at the hourly rate in your Schedule, and unused time does not roll over);
• We start on anything broken within 1 business day;
• A monthly health check on your links, forms and speed;
• Your own login to watch it working: enquiries, visitors and Google clicks, live;

2B. Your bonus, and what is not included

Bonus: 2 ad landing pages for when you advertise, built when you are ready and claimable while you are on the plan. The pages are included. Running the ads and your ad budget are not, and we can quote that separately if you want us to.

Not included, and quoted before any work begins: pages beyond the 6, a redesign, new features such as bookings, logins or online payments, advertising, SEO campaigns and social media management.

3. Price and payment

The Launch Package is $2,997 to build and $249 a month. Each business email mailbox you add is $30 a month, each extra website page is $280, and extra time beyond your included hour is $250 an hour. Where this Agreement says “your Schedule”, these are the prices it means, unless we agreed different ones with you (clause 1). MP Launch is not registered for GST, so no GST is charged.

The build fee is charged when you sign up. Your first month of the monthly plan is free, unless your Schedule says otherwise. When that free time ends, your monthly price is charged to the card you saved, and then on the same date each month until you cancel.

If a payment fails we will let you know. If it is not fixed within 30 days, we may pause your website and services until it is.

Your monthly price does not change during your first 12 payments. After that we may change it, including for clients already on the plan, and we will give you at least 30 days' notice by email first. The notice says the new price, the date it starts and how to cancel. You can cancel before the change takes effect and keep your website.

The business email price may change at any time with at least 30 days' notice by email, for example if Microsoft changes its licence price. You can cancel a mailbox before the change takes effect.

4. Building and launching your website

We start once you have signed up, submitted your onboarding questionnaire with the information we need, and given us any access we need (for example, to a domain you already own).

From that point we build and launch your website within 48 hours. If we miss it, we still build and launch your website and we refund your first payment (everything you paid when you signed up). Delays outside our control are excluded: verification by Google, Microsoft or a domain registrar, a domain that is not available, access or content we are still waiting on, time we are waiting for you to review or approve your website, and extra work you have asked for.

Before your website goes live we make one full round of the reasonable changes you ask for, such as text corrections, photo swaps, corrections to your service details and minor layout adjustments.

5. Your domain

Your domain is registered in your name, or we use the one you already own. While you are on the plan we renew it on time for you. It is always yours.

6. Business email (only if you added it)

Each mailbox is a Microsoft 365 Business Standard licence without Teams: email on your own domain, plus the Microsoft Office apps on your computer. We set it up for you. The monthly price of each mailbox is in your Schedule, and it is billed with your plan.

Microsoft's own terms apply to it (the Microsoft Customer Agreement), and you authorise MP Launch to act as your Microsoft Cloud Solution Provider partner and to configure it on your behalf.

You can cancel a mailbox at any time. It stops at the end of the month you have paid for.

7. Your managed business phone number

We provision an Australian mobile number for your business, put it on your website, and put calls to it through to the mobile you nominate. Before you are connected you hear a short announcement, which your caller does not hear, telling you it is a call from your website and asking you to press any key to take it. If no key is pressed, the call is treated as not answered. The call shows your caller's own number, so you can ring them back.

If a call is not answered, you authorise us to send that caller one text message in your business name, telling them the call was missed and inviting them to reply with what they need. We pass any reply to you. We send at most one such message to the same caller in any 20-minute period, and nothing else. You may ask us to switch this off at any time.

Calls are not recorded or transcribed, and no person or automated service answers them for you. The number is for reasonable business call volumes. It is our number and it is not transferred to you when you leave.

8. Changes and support each month

Up to 1 hour of website changes or email help is included every month. Unused time does not roll over. Anything beyond the hour is charged at the hourly rate in your Schedule, and we tell you before we start.

Small change requests are actioned within 2 business days. If something we built stops working, we start on it within 1 business day. Business days are Adelaide time and exclude weekends and South Australian public holidays. These are targets for starting work; some fixes depend on third parties such as Microsoft, domain registrars or hosting providers.

9. Cancelling, and when the website becomes yours

You can cancel at any time by email or in your MP Launch portal. Cancelling stops your next payment, and your plan runs to the end of the month you have paid for.

Your website becomes yours after 12 monthly payments have been collected. From then on you can stay on the plan, or leave and take your website with you: we hand over your website files within 14 days of you asking.

If you cancel before 12 payments, your website comes down at the end of the month you have paid for. Your domain, your content (your words, photos and logo) and your email address stay yours. If you want to keep a mailbox running on its own, we can do that at the mailbox price in your Schedule, or help you move it.

The Launch Package has no cheaper plan to move to before the website is yours.

9A. If we end your plan

Either of us can end your plan. You can cancel at any time (clause 9). We can end your plan only once your website is yours, by giving you at least 30 days' notice by email.

If we end your plan, you keep your website: we hand over your website files within 14 days of you asking, so you can host it somewhere else. Your domain, your content and your email address stay yours. You are not charged again once the notice has run out, and if it runs out part-way through a month you have paid for, we refund the unused part of that month.

If we end your plan before the 365 days are up (clause 10), the promise still stands and you can ask for the refund straight away.

We may take your website offline without notice if it is used for anything unlawful, or if keeping it online would breach the rules of our hosting provider. We will tell you why as soon as we can.

10. Our promises

48 hours: set out in clause 4.

7 days: if you are not happy, ask within 7 days of your website going live and we refund your first payment (everything you paid when you signed up). Your plan then ends and your website comes down. This applies once per business.

365 days: this promise comes with every Launch Package. Give it a full year. If you have stayed on your monthly plan for the first 365 days after your website goes live, you can ask for a refund in the 7 days after that: the claim window opens 365 days after your go-live date and closes at 11:59 pm Adelaide time 7 days later. You do not need to give a reason, and we approve a request made inside the window. If you cancel your monthly plan before the 365 days are up, this promise ends.

If you ask, you get a full refund: we refund every Launch Package payment you have made (the build fee and each monthly payment), less any refund we have already paid you under another promise. We do not refund business email mailboxes or anything else you bought separately. This promise applies once per business.

When we pay the refund, your plan ends. Your website comes down, and your managed number and the missed-call texts stop. If your website has already become yours under clause 9, you agree to take it down and stop using it when we pay the refund. We stop your next payment as soon as you ask.

How to claim on any of these promises: email hello@mplaunch.com.au or call (08) 7008 7501 and tell us which promise. It costs you nothing to claim. We pay a refund within 10 business days of your request, to the card you paid with or, if a card refund is not possible, by bank transfer to a bank account in the name of the business that paid us. Your go-live date is the date in our written message telling you your website is live. We write your go-live date and your claim window in that message and in your portal. It is up to you to ask inside the window; we do not send a reminder.

These promises are in addition to your other rights and remedies under the law. Nothing in these promises or in this Agreement excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law.

10A. Your rights under the Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

11. Your responsibilities

You agree to give us accurate information, and you confirm you have the right to use every logo, photo, text and other material you give us for your website.

Anything your website says about your business (for example your licences, qualifications, service areas or prices) comes from you, and you are responsible for it being true. MP Launch does not provide legal, tax, licensing or trade mark advice.

12. Third-party services and our credit

Your website relies on services run by other companies, such as domain registrars, Microsoft, Google and our hosting and phone providers. We are not responsible for their outages, policy changes or delays.

Websites we build carry a small “Website by MP Launch” credit in the footer. We may show your website in our portfolio unless you ask us not to.

13. Liability

To the maximum extent the law allows, neither of us is liable to the other for any indirect or consequential loss, such as lost profits or lost work, and the most either of us can owe the other under this Agreement is the amount you paid us in the 12 months before the claim. That limit does not reduce the monthly payments you owe for your plan, or a refund we owe you under clause 10.

14. Privacy

We handle your personal information in line with our Privacy Policy at https://mplaunch.com.au/privacy.

15. The whole agreement

This Agreement, the Schedule and our Privacy Policy are the written agreement between you and MP Launch for the Launch Package, and they replace any earlier written agreement between us about it. The version that applies to you is the one recorded in the Schedule. Any change to it must be agreed in writing, and an email is enough.

This Agreement is governed by the laws of South Australia, and you submit to the non-exclusive jurisdiction of the courts of that State.

Ticking the acceptance box, typing your name and submitting the onboarding questionnaire is your electronic signature, and is intended to be as binding as a handwritten signature under the Electronic Transactions Act 1999 (Cth) and its State equivalents.