Refund Policy

Our commitment

MP Launch provides fixed-scope digital launch services. We want you to be happy with your launch, but our packages are not unlimited custom design projects.

Every launch is backed by two guarantees: our 48-hour delivery guarantee (Essentials and Plus) and a 7-day money-back guarantee after go-live. Both are set out below.

If something we deliver does not match the agreed package scope, we will first work with you to fix it. Nothing in this policy excludes, restricts or modifies any rights you may have under Australian Consumer Law.

When the 48-hour timer starts

The 48-hour delivery window begins once all of the following are complete:

1. Your payment has been received and confirmed.
2. Your onboarding form has been submitted with all required information.
3. Any required access, files or approvals have been provided — such as domain access, logo files, business details, service details or required content.

If any required information, content, approval or access is missing, incomplete or incorrect, the 48-hour timer does not start or is paused until the issue is resolved.

What “delivery” means

For the purpose of the 48-hour delivery promise, delivery means we have provided a launch-ready website or launch-ready draft that substantially matches the agreed package scope and is ready for your review.

The 48-hour promise does not mean all revision requests, third-party verifications or post-delivery changes will be completed within the same 48-hour window.

What is excluded from the 48-hour window

The following are outside our control and do not count towards the 48-hour delivery window:

• Google Business Profile verification or approval.
• Microsoft 365 verification delays or DNS propagation.
• Domain registry delays.
• Delays caused by missing, incomplete or incorrect information.
• Delays caused by missing access or credentials.
• Delays caused by late client feedback or approval.
• Client-requested revisions after the launch-ready draft has been delivered.
• Requests outside the selected package scope.
• Third-party outages, platform issues or provider delays.

48-hour delivery guarantee

If we fail to deliver your launch-ready website or launch-ready draft within 48 hours of the timer starting, excluding the items listed above, you are entitled to a 100% refund of your package fee. To claim this, email hello@mplaunch.com.au with your order details.

The 48-hour delivery guarantee applies to the Essentials Launch and Plus Launch packages. The Signature Launch is delivered within 5 business days and is not covered by the 48-hour guarantee.

7-day money-back guarantee

If you are not happy with your new website, you can request a refund within 7 days of your site going live (the day we send your handover email). We will refund 100% of the launch package price you paid, including any deposit, to your original payment method. To claim it, email hello@mplaunch.com.au within the 7-day window.

When a refund is issued under this guarantee, the launch is decommissioned: the website is taken down, hosting ends, the business email licences we provision are cancelled and the included Care plan ends.

The guarantee applies once per business and covers the launch package itself — it does not cover separately purchased add-ons or Growth services already performed. If you paid with Zip or Afterpay, the refund flows back through them and they unwind your instalment plan.

Before work begins

If you change your mind before we have started work or incurred third-party costs, we will provide a full refund.

Work is usually considered started once we begin domain setup, email setup, website setup, design or build work, onboarding review, account setup or technical configuration.

Deposit and balance

Most launches start with a $300 deposit that locks your build slot. Until we begin building, this deposit is fully refundable. Once we begin — registering your domain, setting up your email and building your site — the deposit covers the real costs we incur on your behalf, such as your domain registration and Microsoft 365 email licence, and is no longer separately refundable. Once your site goes live, the 7-day money-back guarantee above covers the full package price, including the deposit.

The balance is only charged once you approve your finished site.

Revision and satisfaction process

Before final launch, you can request reasonable changes within your package scope. Each launch includes 1 major revision round before go-live — tell us what to fix and we'll action it before publishing, unless otherwise agreed in writing.

Reasonable revision requests may include:

• Correcting text or service details
• Swapping supplied images
• Fixing layout issues
• Correcting contact details
• Minor section order or wording changes
• Fixing errors or omissions within the agreed scope

Revision requests do not include:

• A full redesign
• A new brand direction or change of business idea
• Extra pages outside your package
• Custom software or integrations
• Booking systems
• Ads management or ongoing SEO campaigns
• Unlimited design changes
• Work not included in your selected package

Fix-first policy

If something we delivered does not match the agreed package scope, we will first work with you to fix it within a reasonable time.

A refund is not automatically available simply because of subjective preference if the agreed package scope has been delivered.

If we cannot deliver the agreed package scope after a reasonable opportunity to fix the issue, we will consider an appropriate remedy, which may include further correction, partial refund or another remedy required by law.

Third-party costs

Where we provide a full refund under our 48-hour delivery guarantee or our 7-day money-back guarantee, MP Launch absorbs these costs for you. Otherwise, third-party costs are non-refundable once incurred, unless required by law. This may include:

• Domain registration or renewal
• Microsoft 365 licences
• Hosting
• Software subscriptions
• Payment processing fees
• Other external provider charges

Care Plan cancellations

Your launch package includes your first 2 months of Care Plan coverage. From Month 3 onwards:

• Care continues on a rolling monthly basis at the published rate unless changed or cancelled.
• You can cancel your Care Plan anytime.
• Monthly Care Plan fees already paid are non-refundable, but no further charges will be made once you cancel.
• We will provide a clean handover of your assets within 14 days of cancellation where required.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you may have under Australian Consumer Law.

If our services have a major problem, you may be entitled to a refund or other remedy. If there is a minor problem, we will fix it within a reasonable time.

How to request a refund

To request a refund or remedy, email hello@mplaunch.com.au with your order details, the issue, and what outcome you are requesting. We aim to respond within 2 business days.

Contact us

If you have any questions about this Refund Policy, please contact us at hello@mplaunch.com.au.